due to variations in project applications and protocol integration requirements, please consult the relevant sales managers and technical personnel for assistance and detailed technical support.
due to variations in on-site applications and deployment requirements, please consult the relevant sales managers and technical personnel for assistance and detailed guidance regarding installation and deployment.
fault symptom | possible causes | solutions |
pan-tilt does not self-test after power on | power supply or transformer failure | reconnect the cables |
power supply or transformer failure | check if the local power supply is functioning properly and if ac24v is working correctly | |
insufficient power output of the power supply | replace with a suitable power supply | |
faulty power board | contact the supplier for replacement of the power board | |
fault symptom possible causes solutions | poorly connected or open-circuit control board wires | check the wiring of the control lines, ensure proper and secure connections |
poorly connected ethernet cable | check if the ethernet cable is securely connected | |
incorrect ptz protocol or baud rate settings | reconfigure based on dip switch settings ptz protocol or baud rate
| |
image loss during ptz rotation | nsufficient power output of the power supply | replace with a suitable power supply |
blurry image | focus set to manual | change focus setting to auto |
dirt on the protective cover | clean the protective cover glass |
answer: have you modified the internal ip address of the network camera? please refer to the provided documentation. if you have made changes, use the admin tool to search and reset the ip address. also, ensure that the pc managing the camera shares the same ip subnet. you can also perform a factory reset on the camera through the web interface or using the admin tool.
answer: for outdoor installations, it is recommended to use auto-iris lenses. if using an auto-iris lens, access the camera's web management page, go to advanced settings, and click on the "auto iris intelligent correction" button. the camera will perform automatic iris calibration. after calibration, restart the camera for precise iris control.
answer: the devices are shipped with a default ip address of 192.168.1.4 for easy setup. however, each camera has a unique mac address. the operating system may cache the previous camera's ip and mac information. when setting up the second camera with the same ip, use the command "arp -d" to clear the cached information before connecting.
answer: you can use a class b ip address scheme, such as 10.0.0.1 (subnet mask: 255.255.0.0). consult your network administrator for detailed guidance.
answer: use the admin tool management software. open the tool, search for available cameras, select the ones you want to modify, and click "configure selected cameras." input the desired network address range in the popup window and confirm.
answer: check if there is another device in the network with the same ip as the camera. ensure that your graphics card driver and directx are installed correctly.
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